At Spinal and Sports Care, we understand your time and the time of our clinicians is valuable.
Our patient’s time is respected, and all of our practitioners do their best to run on time. Your punctual attendance will assist this. Arriving 5-10 minutes before your appointment time is appreciated.
We do understand that from time to time, plans may change and that it is necessary for you to change your appointment, but no-shows, late arrivals and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. We politely ask that you please consider other patients and respect the practitioners often limited appointment times, and contact us the day before should you need to reschedule or cancel your appointment. It is a policy of our clinic that late cancellations (with less than 24 hours’ notice) will incur a cancellation fee of $45 for a standard appointment and $65 for a long consultation. For new patients’ first appointments, a no show or late cancellation will result in a full charge of the new patient fee. Health Fund rebates are not permissible for cancellation fees.
If a patient has multiple appointments booked for future dates and fails to attend an appointment, then it is important to confirm these appointments again with reception. Failure to do so will result in reception, releasing these appointments to other patients. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
How to Cancel Appointments
If you need to cancel your appointment, please contact our office during business hours.
Late Attendance to Appointments
Unfortunately, due to our patient’s busy lifestyles and work commitments, should you arrive late for your appointment, our front desk office staff will do their best to assist your practitioner in providing you with your full treatment time. But in some situations, appointments will need to be rescheduled or treatment time reduced to accommodate your appointment where reasonable. This is to ensure that our practitioners respect all patients’ treatment needs and scheduled times.
We thank you for your understanding in this matter.